Degraded performance to multiple Atlassian experiences
Incident
Report for Compass
Resolved
A configuration change to our CDN configuration for the atlassian.net domain resulted in customer traffic temporarily being dropped. This was immediately identified by our monitoring systems and rolled back. A public PIR with full details will be issued as a follow up.
Monitoring
Our team has investigated and enabled configuration changes which should be restoring services across all impacted products starting at 06:17AM UTC.
We are monitoring for recovery across all products and services at this time, and will provide further update when available.
We are monitoring for recovery across all products and services at this time, and will provide further update when available.
Identified
Our team is performing an investigation into all Atlassian products and services to understand the full impact of the prior certificate changes that caused this incident.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.
While many services are restored we are continuing to monitor for additional impacted service issues that customers may be experiencing.
This incident affected: API (GraphQL, REST), Integrations (Bitbucket, Gitlab, CircleCI, JSM, JSW, NewRelic, Opsgenie, PagerDuty, Slack, SwaggerUI, Statuspage, Github), Notifications (Webhooks, Email), Catalog (Component Templates, Components, Search, Activity Timeline), Health (Scorecards, Metrics, CheckOps), 3rd Party Services (GitHub API Requests, GitHub Webhooks, CircleCI CircleCI Webhooks), Operations (On-call flows, Alert flows), and Authentication and User Management, Purchasing & Licensing, Signup.